Privacy Policy

We may collect information you provide directly to us, including your name, phone number, email address, property address, unit information, repair request details, photos, videos, availability, warranty information, service contracts, vendor preferences, payment-related information, and communications with PropFixly.

We may also collect information related to repair coordination, including issue descriptions, diagnostic answers, repair photos and videos, vendor quotes, invoices, repair outcomes, scheduling information, approval decisions, completion summaries, and follow-up messages.

When you visit our website, we may collect usage data such as pages visited, device information, browser type, referral source, and analytics information.

PropFixly may use information to provide, coordinate, document, support, secure, analyze, and improve our services. This includes repair intake, diagnostics, troubleshooting, vendor coordination, appointment scheduling, owner approvals, quote review, repair updates, completion documentation, customer support, fraud prevention, internal operations, and service improvement.

PropFixly may use repair messages, photos, videos, property details, contact information, vendor information, quotes, invoices, repair outcomes, and related service data to improve repair workflows, diagnostics, pricing intelligence, vendor coordination, quality control, automation, and internal AI systems.

PropFixly uses SMS/text messaging for transactional and customer-care communications related to home and rental property repairs. Messages may include repair intake, diagnostic questions, photo/video requests, appointment scheduling, arrival updates, repair status updates, owner approval requests, quote summaries, completion confirmations, and follow-up support.

Message frequency varies based on repair activity. You may receive messages when you submit a repair request, when PropFixly asks diagnostic questions, when photos/videos or availability are needed, when an appointment is scheduled, when a repair provider is on the way, when repair status changes, when owner approval is needed, when a quote or completion update is available, or when follow-up support is required.

Message and data rates may apply. Reply STOP to stop SMS updates. Reply HELP for help.

PropFixly does not sell mobile phone numbers, SMS opt-in data, or SMS consent information. PropFixly does not share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

We may share information with vendors, contractors, repair providers, property owners, residents/tenants, service providers, payment processors, communication providers, analytics providers, and other parties as needed to provide, support, secure, and improve PropFixly services.

We may share repair details with vendors or contractors so they can diagnose issues, provide quotes, schedule visits, complete repairs, or document work.

We may share repair status, quotes, approvals, invoices, photos, videos, and completion information with property owners or authorized property contacts.

We do not sell mobile phone numbers, SMS opt-in data, or SMS consent information. We do not share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

PropFixly may create and use aggregated, anonymized, or de-identified information from repair activity, including repair trends, pricing benchmarks, vendor performance insights, diagnostic patterns, and maintenance analytics.

PropFixly may use or disclose aggregated, anonymized, or de-identified information for business, analytics, research, benchmarking, product improvement, or commercial purposes, provided the information does not identify a specific tenant, resident, property owner, property, or individual repair request.

We retain information for as long as reasonably necessary to provide services, maintain repair records, comply with legal obligations, resolve disputes, improve operations, and support business purposes.

We use reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request updates or corrections to your information by contacting us. You may stop SMS updates by replying STOP. You may request help by replying HELP.

If you opt out of SMS messages, PropFixly may need to use another communication method to coordinate repairs, such as phone, email, WhatsApp, or communication through the property owner.

PropFixly services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.